1. INTRODUCTION

This document sets out the privacy policy of OTIQ Pty Ltd (ABN 11 698 249 099) (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

  1. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

(a) full name and email address;

(b) professional role or speciality;

(c) country and state location of practice;

(d) course response and completion information and associated data;

(e) your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; and

(f) any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

Any payments you make are made and received by a separate online third party payment provider (Payment Provider), currently Thinkific. We do not collect your credit card or other payment information. The collection of any payment and other personal information by the Payment Provider will be subject to the relevant third-party provider’s own terms of use and privacy policy.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

(a) contact us through our website or the course platform;

(b) receive services from us and sign up for the course;

(c) communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;

(d) interact with our website, social applications, services, content and advertising; and

(e) invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

  1. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

(a) to provide our services or information to you, including delivery of the course content, tracking your progress and issuing completion certificates;

(b) to create and manage your course account;

(c) send you automated course-related emails, such as for welcome, completion and certificate notification;

(d) for record keeping and administrative purposes;

(e) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you;

(f) to improve and optimise our service offering, course content and customer or platform experience;

(g) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

(h) to respond to your queries and send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

(i) to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia, including in the United States and Canada and via the following third parties :

(a) Thinkific, which is our Payment Provider, provides our course platform and hosts all course content, manages your account, and stores your progress data. Their privacy policy is available at thinkific.com.

(b) Google Workspace which we use for our email communication. Google's privacy policy is available at google.com.

Where we use these or any other third parties, we will take reasonable steps to ensure that any overseas recipient has similar legal safeguards and deals with such personal information in a manner consistent with how we deal with it.

  1. MARKETING

We may at times send you marketing communications which will be done in accordance with the Spam Act 2003 (Cth) (Spam Act).

If we do, we may use email, SMS, social media, phone or mail to send you direct marketing communications.

Where consent is needed, we will ask you for your consent before sending you marketing communications, except where you:

(a) have explicitly opted-in to receiving email marketing from us in the past; or

(b) were given the option to opt-out of email marketing when you initially signed up for one of our platforms and you did not do so.

You can, at any time, opt out of receiving marketing materials from us by using the opt-out facility provided (e.g., an unsubscribe link on emails we send you) or by contacting us via the details provided at the end of this privacy policy. We will implement such a request as soon as possible, however, cannot guarantee that such a response will be immediate.

  1. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

The security measures we take include:

(a) Delivering course content and platform account access over encrypted HTTPS connections;

(b) Use of a Payment Provider for processing payments so that we do not collect or store your full payment or card details;

(c) Use of Thinkific as the course access and delivery platform, who maintains the platform security and holds SOC 2 Type II certification;

(d) Limiting access to your personal information within OTIQ to authorised personnel only; and

(e) Use of Google Workspace for email, which includes industry-standard security controls.

  1. REFLECTIVE PRACTICE COMPONENT

The Online Course includes a mandatory written reflective practice component. In completing and submitting your reflective response, you must:

(a) de-identify all personal information in your reflective response, including removing any information identifying any patient, staff or institution before submission; and

(b) ensure that your reflective response complies with all applicable privacy laws and your professional obligations.

Where we identify that a reflective response contains identifiable personal information, we may, subject to applicable laws, remove and delete that submission. We may require you to resubmit a compliant reflective response before we issue a certificate of completion.

  1. RETENTION

We collect and hold personal information, documents, records and data only for so long as is necessary to fulfil the purposes for which it was collected, including:

(a) for the purposes as set out in this privacy policy; or

(b) as required or permitted by Australian law or pursuant to a court or tribunal order; or

(c) where the personal information is contained in a Commonwealth record within the meaning of the Archives Act 1983 (Cth)

Where we are required by law, court order or tribunal order to retain records containing personal information, we will retain the relevant information for the period required by that law or order. When personal information is no longer required to be held, used or disclosed for any purpose required under this privacy policy or the Privacy Act, we will take reasonable steps to destroy it or ensure that it is de-identified.

  1. LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

  1. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

  1. COMPLAINTS

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

  1. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Name: OTIQ Pty Ltd

Email: [email protected]

Our privacy policy was last updated on 2026-06-15.