TERMS AND CONDITIONS

Effective Date: 25th May 2026

Please read these terms carefully before enrolling. By completing enrolment and accessing course content, you agree to be bound by these terms and conditions.



1. ABOUT THE COURSE PROVIDER

This course is provided by OTIQ Pty Ltd ABN 11 698 249 099 ("the Provider").

For enquiries contact: [email protected]



2. ENROLMENT AND ACCESS

2.1 Enrolment is personal to you. Your login credentials must not be shared with any other person.

2.2 You are granted a non-exclusive, non-transferable licence to access and use the course content for your own personal professional development only.

2.3 Access to course content is provided for 12 months from the date of enrolment, after which access may expire without refund.

2.4 The Provider reserves the right to suspend or terminate access to any enrolment that is reasonably believed to be in breach of these terms, without refund.

2.5 Access to the course may occasionally be interrupted due to maintenance, platform outages, software updates, technical failures, cyber incidents, or events outside the Provider's reasonable control. The Provider does not guarantee uninterrupted or error-free access to the course platform. To the maximum extent permitted by law, the Provider accepts no liability for the acts, omissions, technical failures, service interruptions, or security incidents attributable to third-party platform providers, including Thinkific.

2.6 In circumstances beyond the Provider's reasonable control — including but not limited to serious illness, natural disaster, regulatory intervention, or the cessation of a third-party platform — the Provider may suspend, modify, or discontinue the course. In such circumstances the Provider will use reasonable endeavours to provide affected learners with reasonable notice and, where appropriate, a pro-rata refund for unused access.



3. FEES AND PAYMENT

3.1 Course fees are as listed on the enrolment page at the time of purchase. All fees are in Australian dollars and inclusive of GST where applicable.

3.2 Payment is processed securely through Thinkific's payment platform or associated payment providers. The Provider does not store payment card details.

3.3 The Provider reserves the right to change course fees at any time. Fee changes do not affect enrolments already completed.



4. REFUND POLICY

4.1 A full refund will be provided if requested within 14 days of enrolment, provided that fewer than three modules have been marked as complete by the platform.

4.2 No refund will be provided once three or more modules have been marked as complete, or after 14 days from the date of enrolment, whichever occurs first.

4.3 Refund requests must be submitted in writing to [email protected].

4.4 The Provider is not responsible for refunds arising solely from technical issues attributable to the learner's own device, internet connection, software, or browser configuration.

4.5 Nothing in this refund policy excludes or limits any rights you may have under the Australian Consumer Law.



5. EDUCATIONAL PURPOSE AND NO CLINICAL ADVICE

5.1 This course is provided for general professional education and continuing professional development purposes only.

5.2 The content of this course does not constitute clinical advice, medical advice, legal advice, financial advice, or organisational consulting advice. It is not a substitute for independent professional judgement in any individual clinical situation.

5.3 Clinical practice must always be guided by the registered practitioner's own assessment of the individual patient, applicable clinical guidelines, institutional policies, staffing requirements, and relevant regulatory obligations.

5.4 The Provider makes no representation that the content of this course is appropriate, complete, or sufficient for any specific clinical setting, patient population, healthcare service, or jurisdiction outside Australia.

5.5 Financial figures, benchmarks, operational estimates, utilisation metrics, and workflow examples provided in this course are indicative only and based on publicly available information, operational assumptions, and industry observations available at the time of writing. They should not be relied upon for business planning, investment decisions, workforce planning, budgeting, or financial reporting without independent verification.

5.6 The Provider does not guarantee any particular clinical, operational, organisational, financial, accreditation, employment, or performance outcome arising from completion of the course.

5.7 The course does not advocate for operational efficiency measures that compromise patient safety, professional standards, staffing requirements, accreditation standards, or regulatory obligations.



6. ACCURACY AND CURRENCY OF CONTENT

6.1 The Provider has taken reasonable care to ensure that course content is accurate and evidence-based at the time of publication.

6.2 Medical, clinical, operational, financial, and regulatory information is subject to change. The Provider does not warrant that course content remains current following publication and accepts no liability for decisions made in reliance on content that has subsequently been superseded, amended, or updated.

6.3 References to Australian regulatory frameworks, funding models, pricing data, benchmarking data, and IHACPA National Efficient Price figures reflect the position at the time of writing and may not reflect subsequent changes.

6.4 The Provider will endeavour to update material content changes within a reasonable time but does not guarantee that all content is current at the time of access.

6.5 The course may contain references or links to third-party materials, websites, publications, calculators, or resources. The Provider is not responsible for the accuracy, availability, or content of third-party materials.



7. CPD AND ACCREDITATION

7.1 This course is designed to support continuing professional development activities for registered health practitioners in Australia.

7.2 Where CPD accreditation has been obtained, details of the accrediting body and applicable credit hours are stated on the course landing page.

7.3 It is the learner's responsibility to determine whether this course meets the specific CPD requirements of their registering body, college, employer, or credentialing organisation. The Provider makes no warranty that completion of this course satisfies any particular CPD obligation.

7.4 Certificates of completion are issued upon successful completion of all required course components, including any assessed elements. The Provider reserves the right to withhold certificates where assessment requirements have not been genuinely completed, or where platform analytics indicate systemic non-engagement or automated progression through the core learning materials.

7.5 The Provider accepts no responsibility for any consequence arising from a learner's reliance on this course to satisfy a CPD obligation that is subsequently found not to have been met.



8. INTELLECTUAL PROPERTY

8.1 All course content — including but not limited to written modules, infographics, diagrams, workflows, dashboards, case scenarios, assessment questions, videos, audio recordings, downloadable materials, and supporting resources — is the intellectual property of the Provider unless otherwise stated and is protected by Australian copyright law and applicable intellectual property laws.

8.2 You may not reproduce, distribute, modify, publish, transmit, display, perform, create derivative works from, commercially exploit, or otherwise use course content except as permitted under these terms or with the prior written consent of the Provider.

8.3 Except where functionality is expressly provided by the course platform, you may not systematically reproduce, record, download, extract, distribute, or share course content with any third party without prior written permission from the Provider.

8.4 You may make personal notes and use concepts learned within the course to inform your own personal professional practice. This does not extend to reproducing, redistributing, publishing, broadcasting, or commercially exploiting course materials in any format.

8.5 Any third-party content referenced or cited in this course remains the intellectual property of its respective owners and is referenced for educational purposes only.



9. PROHIBITED CONDUCT

You must not:

9.1 Share your login credentials or allow another person to access the course using your account.

9.2 Reproduce, distribute, commercially exploit, record, or share course content without prior written permission.

9.3 Use course content for commercial or institutional purposes, including reselling, relicensing, republishing, or incorporating content into your own commercial education, consulting products, or internal hospital or departmental training frameworks without a separate written licence agreement from the Provider.

9.4 Misrepresent your completion of or engagement with this course in any CPD record, credentialing process, employment application, or regulatory submission.

9.5 Use the course platform in any manner that is unlawful, disruptive, fraudulent, harmful, or likely to compromise the integrity, security, or operation of the course platform.

9.6 Attempt to copy, scrape, reverse engineer, automate extraction of, or otherwise improperly access course content or platform functionality.



10. DISPUTE RESOLUTION

10.1 In the event of a dispute arising from these terms or your use of the course, you agree to contact the Provider in writing at [email protected] and allow a period of 14 days for the Provider to respond and attempt to resolve the matter informally before initiating any formal legal proceedings.

10.2 This clause does not prevent either party from seeking urgent interlocutory or injunctive relief from a court where necessary to protect their rights.



11. LIMITATION OF LIABILITY

11.1 To the maximum extent permitted by law, the Provider excludes all liability for any loss, damage, cost, or claim arising from or in connection with your use of or reliance on the course, including but not limited to clinical decisions, operational decisions, staffing decisions, financial decisions, accreditation outcomes, loss of CPD credits, or technical failures of the course platform.

11.2 Where liability cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation, the Provider's liability is limited, to the extent permitted by law, to:

(a) re-supplying the course services; or

(b) payment of the cost of having the course services supplied again.

11.3 Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded, restricted, or modified.



12. PRIVACY

12.1 The Provider collects personal information including your name, email address, professional role, enrolment data, and course progress information for the purposes of administering enrolment, delivering course content, issuing certificates, maintaining records, and improving the course.

12.2 Personal information will not be sold to third parties. Information may be disclosed where reasonably necessary for course delivery, platform administration, payment processing, accreditation administration, legal compliance, or where otherwise required by law.

12.3 The Provider handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

12.4 You may request access to or correction of your personal information by contacting [email protected].

12.5 De-identified and aggregated course completion or usage data may be used for quality improvement, analytics, reporting, accreditation, or course development purposes.



13. AMENDMENTS TO TERMS

13.1 The Provider reserves the right to amend these terms and conditions at any time.

13.2 Updated terms will be published on the course platform and will take effect 14 days after notification to enrolled learners unless otherwise stated.

13.3 Where a material change adversely affects enrolled learners, the Provider will use reasonable endeavours to notify affected learners by email before the change takes effect. Continued access to or use of the course more than 14 days after notification of material changes constitutes acceptance of those amended terms.

13.4 For non-material changes — including corrections, clarifications, and updates that do not adversely affect learner rights — updated terms take effect upon publication without prior notice.



14. GOVERNING LAW

These terms and conditions are governed by the laws of Victoria, Australia. Any dispute arising from these terms or your use of the course that is not resolved under clause 10 will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.



15. CONTACT

For enquiries regarding enrolment, refunds, technical issues, certificates, privacy, or these terms and conditions, contact:

OTIQ Pty Ltd ABN 11 698 249 099 [email protected]



BY ENROLLING IN THIS COURSE YOU CONFIRM THAT: